1. What type of products do you sell?
We offer print-on-demand apparel and accessories, including graphic t-shirts and custom-designed clothing.
Each item is made individually once you place an order to reduce waste and ensure quality.
2. How long does shipping take?
We process all orders within 0–3 business days (excluding weekends and holidays). Once shipped, delivery usually takes:
- United States: 7–12 business days
- Canada, UK, EU: 7–15 business days
You’ll receive an email with tracking details as soon as your package is on its way.
3. Do you offer free shipping?
Yes! We offer free standard shipping for all orders in the United States, Canada, the United Kingdom, and the European Union. There are no hidden fees or handling costs.
4. How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can click the link anytime to see the latest status of your delivery. If you haven’t received tracking information within 5 business days, please email us at [email protected].
5. Can I change or cancel my order?
Yes, but please contact us quickly! You can cancel or modify your order within 24 hours of placing it. After that, the order will move into processing and may not be changeable. If it has already shipped, you can still request a return once you receive it.
6. What is your return policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and in their original condition. We’ll send you a free prepaid return label for U.S., Canada, UK, and EU orders. Full details can be found in our Refund & Return Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5 business days. Your bank or PayPal may take an additional 3–7 business days to show the funds in your account. You’ll receive an email confirmation once the refund is complete.
8. What payment methods do you accept?
We accept all major credit and debit cards Visa, Mastercard (by Stripe) . All transactions are securely encrypted to protect your information.
9. How can I contact customer support?
We’re here to help.
You can reach us at:
Email: [email protected]
Website: https://highcheetahs.com
Our support team responds within 24–48 hours on business days.